Some newer phones can 'snooze" or "doze" apps to save power. Auto Forward SMS is prone to this because you don't need the app open to work. So your phone thinks it's not in use, and puts it to sleep.
Also check if you have a Do Not Disturb time setting on your phone that is stopping SMS between certain hours. A few of our customers had this issue!
Some phones may also restrict access to the internet, so you'll need to change some phone Settings to allow smooth function. Phone Settings are located in different places, so this guide can help you locate the appropriate Settings:
Ensure all permissions are ON
Data Usage: Background Data:
Enable usage of mobile data in the background
Unrestricted data usage:
Allow unrestricted data access when Data Saver is on
Battery optimisation: Not optimised
Background activity manager:
Ensure Auto Forward SMS is NOT blacklisted
Settings > Network & Internet > WIFI
Wi-Fi preferences OR Keep Wi-Fi on during sleep: Always
Advanced > Switch to mobile data automatically: ON
NOTE: This is for reliable forwarding to email or URL/API if you are not in WIFI range.
WARNING: Ensure your mobile data plan allows this and you are not paying high fees for roaming or excess data etc. We are not responsible for any data costs. Please check with your phone provider if you're unsure.
Still not working? Email us to do live tests.